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| Q. | Why are some games and movies not shrink wrapped? |
| A. | We guarantee all products shipped to you are brand new however some distributors do not shrink wrap their titles. |
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| A. | Other payment options include: Direct Deposits. |
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| A. | The DVD Crave site is updated constantly throughout the day to give you the latest information possible. Some titles may not be released or available for release locally and this is why they do not show up on the search feature. |
| Q. | Will your movies/games play in my country? |
| A. | The majority of releases in Australia are formatted in PAL unless otherwise stated. Please refer to the regional coding lists to find out if the product you are enquiring about will be compatible with your country. If you are still unsure, please email service@dvdcrave.com and we will do our very best to answer your question with the best of our knowledge. |
| Q. | My DVD/Blu-Ray/Game won't work! Why? |
| A. | The majority of cases are usually from the disc being handled incorrectly causing fingerprints or light surface scratches. Also Blu-Ray discs, require a dedicated Blu-ray player (such as the PlayStation 3) to play discs of this format. Most games also require specific region compatible hardware to work as intended. Please refer to the regional coding lists for more information. |
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Terminology
| A. | Blu-ray Disc (also known as Blu-ray or BD) is an optical disc storage medium. Its main uses are high-definition video and data storage. The disc has the same physical dimensions as standard DVDs and CDs.
High-definition video may be stored on Blu-ray ROM discs with up to 1920x1080 pixel resolution at up to 60 frames per second interlaced or 24 frames per second progressive |
| A. | DVD (also known as "Digital Versatile Disc" or "Digital Video Disc") is a popular optical disc storage media format. Its main uses are video and data storage. Most DVDs are of the same dimensions as compact discs (CDs) but store more than six times as much data. |
| A. | Regional Coding is the programming practice, code, chip, or physical barrier used to prevent the playing of media designed for a device from the country where it is marketed on the version of the same device marketed in another country. |
| A. |
Regional Coding in video games is when a piece of hardware is designed such that only software for that region is compatible. Most video games have region encoding.
The main regions are:
| NTSC-J | Asia |
| NTSC U/C | North America |
| PAL, PAL/E | Europe, Australia, New Zealand and Oceania |
| NTSC-C | China |
The Nintendo DS does not have regional lockout; because of this, import games can be played on those systems. In other words, a Japanese game would work on an American unit, although the game would likely not be in the user's native language and might be different from the product as released in other countries. Many "hardcore gamers" import games, usually from Japan or North America, if the game is released much earlier in that country than in their own. However, the immediate successor to the Nintendo DS, the Nintendo DSi, is region-locked but older DS games will play on it regardless of region of origin.
The PSP does have partial regional lockout, and uses the same regions as DVD. This lockout is only used for UMD movies and not for games.
With the exception of the Playstation 3, all game consoles have regional lockout, so games imported from other countries cannot be played on foreign versions of those consoles without some form of alteration to bypass the lockout. However, a number of games for the Xbox 360 have been confirmed as region-free and will play on a unit from any region.
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| Q. | Regional Coding – Blu-Ray |
| A. |
Regions for Blu-ray standard
A: East Asia (except Mainland China and Mongolia), Southeast Asia, North America, South America and their dependencies.
B: Africa, Southwest Asia, Europe (except Russia), Australia, New Zealand, Oceania and their dependencies.
C: Central Asia, East Asia (Mainland China and Mongolia only), South Asia, central Eurasia and their dependencies.
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| A. |
There are 8 region codes in use throughout the world:
| Region code | Area |
| 0 |
Informal term meaning "worldwide". Region 0 is not an official setting; discs that bear the region 0 symbol either have no flag set or have region 1–6 flags set. |
| 1 |
Canada, United States; U.S. territories; Bermuda |
| 2 |
Western and Central Europe; Western Asia; Egypt, Japan, South Africa, Swaziland; United Kingdom, French overseas territories |
| 3 |
Southeast Asia; South Korea; Taiwan; Hong Kong |
| 4 |
Australia; New Zealand; Oceania; Central and South America; Caribbean; Mexico |
| 5 |
Ukraine, Belarus, Russia, Africa, Central and South Asia, Mongolia, North Korea. |
| 6 |
China |
| 7 |
Reserved for future use (found in use on protected screener copies of MPAA-related DVDs and "media copies" of pre-releases in Asia) |
| 8 |
International venues such as aircraft, cruise ships, etc. |
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