Ordering & Payment
Ordering
When ordering at DVD Crave, you can be assured your information is safe. We use the latest in internet security, which protects your credit card details, and personal information. When placing an order, simply add the items you wish to purchase to your shopping cart, create a user account, and go through the payment process. You have the ability to modify orders, delivery details, payment details and cancel orders once placed online. This saves a great deal of time for everyone, ensuring order modifications are done immediately.
Pre-Ordering
Pre-Ordering is a great way to ensure that you get your order as soon as it’s released. Check out our Coming Soon pages in each format to see if the product you've been waiting for is available to Pre-Order.
Cancellations
It is imperative that you allow 48 hours notice prior to shipping to guarantee order cancellations.
Direct Deposit Details
Bank: Commonwealth Bank
Account Name: 3PS-DVD CRAVE
BSB: 064450
Account Number: 1033 8904
Australian Shipping

All orders at DVDCrave are shipped as soon as possible. Our new system is of World Class standard. Processing of payment and allocation of items ordered is done with-in seconds of you placing your order.

All in stock orders placed before 12.30pm (E.S.T) are now shipped the same day!

Please note: If a parcel is suspected of being lost in transit please allow us a 30 day investigation period before we are able to reship the parcel


Shipping prices are listed below.
Australian Orders: Per Delivery Cost E.T.A. Info
Australian Post Surface Mail (Orders under 500grams, max 2 units) $1.50 2-4 Days Limited
Australian Post eParcel (Orders 500grams up to 10kg) $5.00 2-4 Days Registered
Australian Air Express (Orders up to 3kg) $8.50 1-2 Days Registered + Tracking
International Shipping

All orders at DVDCrave are shipped as soon as possible. Our new system is of World Class standard. Processing of payment and allocation of items ordered is done with-in seconds of you placing your order. All in stock orders placed before 2.00pm (E.S.T.) are now shipped the same day!

Please note: If a parcel is suspected of being lost in transit please allow us a 60 day investigation period before we are able to reship the parcel to you. We understand and appreciate this is quite a long period to wait. If originally shipped orders are received once a replacement has been sent, the costs of returning parcels to Australia is very expensive. We wait 60 days to ensure this scenario is as unlikely as possible.


Attention Spanish Customers.

We have recently stopped shipping to SPAIN due to many parcels not being received by our customers. If any customers in Spain are prepared to take full liability of any lost in transit orders, please email us. We apologise for any inconvenience caused by this change in policy.


Delivery Times - ETA once shipped approx 5-20 days

Shipping prices are listed below.
Zone A – NZ Shipment Weight
Airmail Parcels (Orders up to 2kg) $13.85 per kg
Airmail Parcels (Orders 2kg up to 20kg) $7.26 per kg

Zone B – Asia/Pacific Shipment Weight
Airmail Parcels (Orders up to 2kg) $18.18 per kg
Airmail Parcels (Orders 2kg up to 20kg) $9.36 per kg

Zone C – USA/Canada/Middle East Shipment Weight
Airmail Parcels (Orders up to 2kg) $22.36 per kg
Airmail Parcels (Orders 2kg up to 20kg) $13.44 per kg

Zone D – Rest of the World Shipment Weight
Airmail Parcels (Orders up to 2kg) $26.88 per kg
Airmail Parcels (Orders 2kg up to 20kg) $17.85 per kg

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