All orders at DVDCrave are shipped as soon as possible. Our new system is of World Class standard. Processing of payment and allocation of items ordered is done with-in seconds of you placing your order.

All orders where the items are in stock can take up to 48 hours to dispatch. Delivery times are dependant on the location, and the delivery method chosen.

Standard delivery for Australian orders is by Australia Post surface mail, and delivery through this service can take between 3-10 working days. Orders shipped with Australian Air Express will be delivered within 1-2 working days depending on your location (regional areas may differ). Deliveries through Australian Air Express provide a tracking number to allow you to trace your parcel online via Australian Air Express Track & Trace.

For more information on delivery time frames, please contact us.

Please note: If a parcel is suspected of being lost in transit please allow us a 30 day investigation period before we are able to reship the parcel

All orders at DVDCrave are shipped as soon as possible. Our new system is of World Class standard. Processing of payment and allocation of items ordered is done with-in seconds of you placing your order.

International orders will be shipped by Australian Air Mail with delivery times averaging between 21-28 days. Occasionally international mail may experience delays, and unfortunately these delays are beyond our control. We must allow at least 60 days before we can request an investigation for any late delivery.

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you.

Customs policies vary widely from country to country and you should contact your local customs office for further information.

To avoid any unnecessary customs charges, please check with your local customs office to find out what the exemption limit is for goods entering the country before having to pay taxes.

Please note: If a parcel is suspected of being lost in transit please allow us a 60 day investigation period before we are able to reship the parcel to you. We understand and appreciate this is quite a long period to wait. If originally shipped orders are received once a replacement has been sent, the costs of returning parcels to Australia is very expensive. We wait 60 days to ensure this scenario is as unlikely as possible.

We have recently stopped shipping to SPAIN due to many parcels not being received by our customers. If any customers in Spain are prepared to take full liability of any lost in transit orders, please email us. We apologise for any inconvenience caused by this change in policy.